System Monitoring
Monitor available performance, availability, log, and alert indicators according to the monitoring tools and service scope.
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Managed Technology Services
We look after your systems.And support your team.
We monitor applications and platforms, address issues, and manage maintenance and updates under an agreement that defines scope, responsibilities, and response times.
01After launch
Who looks after the system?
Systems need ongoing attention for issues, updates, and performance, with clear ownership for every action. These responsibilities may be shared between your team, the hosting provider, and the system developers.
We review the current setup and define what we manage, how requests are received and tracked, and when an issue requires coordination with another party.
02What we manage
Monitoring, support, and maintenance
We define the systems and tasks covered according to your needs. The agreement may include:
Support Request Management
Receive, classify, and track reported issues, resolving covered problems or coordinating them with the responsible party.
Maintenance & Updates
Apply agreed updates and fixes, reviewing their impact and testing them before deployment.
Release Management
Organize releases and changes, documenting what was deployed and the rollback steps when needed.
Recurring Issue Reviews
Analyze recurring observations and recommend actions to reduce repetition, identifying work that requires an additional scope.
Documentation & Coordination
Update the covered operational documentation and procedures, and clarify responsibilities, communication, and escalation paths.
03Service delivery
Clear responsibilities and regular reviews
We begin by reviewing the system, then agree on the operating model and monitoring indicators.
01
Review the current setup
We review the systems, environment, documentation, permissions, and existing issues, then identify the requirements for starting the service.
02
Agree on the scope
We define the covered tasks, support channels, service hours, issue priorities, and response times.
03
Operate and follow up
We track requests and indicators, and carry out maintenance and updates according to the agreed procedures.
04
Review the service
We review reported issues, completed work, and observations, then agree on improvement priorities with your team.
Service scope
What does support include?
The service agreement defines the covered systems, tasks, permissions, communication channels, working hours, and response times. It also sets out how development requests and out-of-scope work are handled.
Response time indicates when work on a reported issue begins. Resolution time depends on the nature of the issue and the agreed service level.04Discuss your needs
What support do your systems need?
Tell us which systems you use, the issues you currently face, and the level of follow-up you need. We’ll review the appropriate service scope with you.